faq

product

how do you roast a crisp?

we spent years working it out and it’s a bit of a trade secret, but we have special one-of-a-kind roasting ovens at our factory in Norfolk. by roasting our crisps, rather than frying them in boiling hot oil, we keep the crunch, flavour and satisfaction you get from your favourite crisps but less of the fat and calories and salt.

how come your crisps are lower in salt?

our crisps are so delicious we don't need to hide their flavour with tons of salt. we use at least 25% less salt than other fried crisps, naturally.

are your crisps gluten free?

yes.

are your crisps suitable for vegans?

yes, our entire range is suitable for vegans.

what type of oil do you use?

we cook with small amounts of oil when making our crisps, this helps to enhance both texture and taste. currently, we are using either refined rapeseed oil or high oleic sunflower oil in our process of crisps making.

can your crisp packets be recycled? 

crisp packets are not currently listed on any local authority lists for inclusion in recycling, terracycle, however, runs recycling schemes in some areas so it is worth checking their website for guidelines on this one. we are always looking for the most sustainable solutions across all aspects of our business and will continue to update you all as we evolve and adapt!

delivery

when will my order be shipped?

we aim to dispatch all orders on the same working day. Weekends and bank holidays will take slightly longer, they will be next working day.

can I track my order?

your dispatch email will include a tracking number, and our shipping service will track every stage of the delivery, until your order is delivered to you.

can I return my order?

please refer to our returns policy. If you are unhappy with any part of your order, please do not hesitate to contact us using our handy contact form. one of friendly customer happiness team members will be on hand.

i’ve made a mistake, can I change or cancel my order?

if you want to cancel an order please contact us immediately via the contact page. Because our turnaround time between order placed and dispatch is so quick we are usually unable to alter or cancel orders once they have been placed, but a member of our team will try to help if they can.

who will deliver my order?

we currently send all our parcel via APC This is a tracked service and should arrive to you within 1-2 working days, you can track your order up until your parcel has been delivered to you.

it’s been a few days and my order hasn’t arrived?

APC will leave a card if they attempt delivery and there’s no one in. the card will provide details on how to rebook your delivery at a more convenient time. no card? get in touch via our contact form, we’ll find out what’s gone wrong and make it right

i have a discount code

great! Please be aware that discount codes cannot be used in conjunction with any other offer and we reserve the right to withdraw all offers and discounts at any time.